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Noticeboard

 

BANK HOLIDAYS

The Surgery will be close for Easter Bank Holiday weekend on Friday 30th March 2018 and reopen at 8.30am on Tuesday 3rd April 2018.  If you require a Doctor urgently during this time, please ring 111.

FRIENDS AND FAMILY TEST

Would you recommend our surgery to your friends and family, please click on the Patient Survey link in "have your say" below to take part in our survey.

SHINGLES VACCINES

Patients aged 70 years old are now to be offered a shingles vaccine.  There is also a catch-up programme for patients aged 78 and 79 with the aim that within the next few years, all patients between 70 and 80 will be offered this vaccine.

ARE YOU A CARER Please see further information under clinics and services to see how we can help.

PATIENT GROUP MEETING

If you are a registered patient, would you like to be part of our Patient Group!  The practice would like to hear your views, please register your interest by clicking on the link below, or alternatively contact a member of our reception team who will be happy to help.

OUT OF HOURS

If you need a doctor urgently when the surgery is closed please contact NHS 111 or visit the walk-in/urgent care centre at University Hospital of Hartlepool

HEALTHY HEART CHECKS

If you are between the age of 40 and 74, you may be elligible for a healthy heart check.  Please ask at reception for more details.

Policy regarding patients not attending for appointments


 


Patients who fail to attend for their appointments and do not inform the practice incur significant cost to the practice and to other patients in terms of lost appointments.   The practice is committed to providing appointments to meet the needs of patients but cannot replace appointments lost due to failure to attend.


The practice is continually trying to tackle the problem of wasted appointments as all of these appointments could have been made available to other patients.


On average 12 appointments a week are lost due to patients failing to attend and not cancelling their appointment.   


Please help us to help you by always cancelling an appointment if you are unable to attend or no longer need.


It is our practice policy to monitor all cases of patients not attending appointments and contact will be made with all patients who fail to inform the practice that they will not be attending their appointment.


Patients who repeatedly fail to attend appointments and do not contact the surgery in advance will be sent a letter confirming the practice appointment policy and asking if there are specific problems preventing them from letting us know.


A further DNA following the issue of the letter will result in review of the circumstances by the Practice Manager and one of the Partners to determine what action will be taken.  Possible outcomes in this situation are:



  1. The patient will be invited to meet with the Practice Manager to explain why they have difficulties in failing to notify the surgery.

  2. The patient will receive a further warning letter that further occurrences of DNA will result in their removal from the practice list.

  3. The patient will be sent a letter informing them that they will be removed from the practice list.


We will also monitor patients who fail to attend appointments at hospitals and other clinics to which they have been referred.


Should you have any comments, suggestion or concerns regarding our policy on appointments please ask to speak to the Practice Manager.

 
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