Friends & Family Test

Results July 2025

Very Good: 149
Good: 21
Neither Good Nor Poor: 11
Poor: 3
Very Poor: 3
Don't Know: 0

Please see our feedback below:

You told us:

We had 187 response to our Friends and Family questionnaire in July 25. A huge 90% of our respondents thought we were very good, or good, at delivering our medical services to our patient population. We always strive to reach high numbers in patient satisfaction and we will continue to work hard to do just that.

Some of the lovely feedback we received complimented our staff, their professionalism and friendliness. You also complimented our staff for listening carefully and giving reassurance when you had concerns that we could help with. We had equal compliments to both our clinical and administrative teams and it is always nice to hear
individual staff praised for their efforts.

We're listening and this is what we're doing:

We did have some negative comments and these were mainly around some of our clinics running late We always take your feedback on board and to try and address the occasions where this happens. We have built some admin time into the clinician rotas to allow then to catch up but we do want to assure that when this does happen it is for a genuine reason and all patients will receive the care and time that they need.

Please help us help you by requesting a double appointment if you have more than one problem, or you think you will need longer. As your responses are anonymous we are unable to reach out to address individual concerns in this way but encourage you to get in touch if you feel there is anything in particular we should be addressing.

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use the services.

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.